Isebrook Hospital

Isebrook Hospital 2021-02-04 Person 4 5 0

My CPN (Tasha) was amazing. The doctors listened to me when I was having issues and explained things to me. I felt like they discussed options but did make decisions for me, telling me what I was meant to do at times. However when Tasha went on maternity, I was at the end of my SCM programme and never got the discharge phase as I was just forgotten about...

Not forgotten about me when I was in the discharge phase of the SCM programme, while there was a global pandemic, and emotions all over try place.

Isebrook Hospital 2021-02-04 Person 4 5 0

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Isebrook Hospital 2021-02-03 Person 5 5 0

Very friendly, yet respectful and professional. Asked lots of questions and listened to me.

Face to face appointment would have been better if it wasn’t for The COVID situation.

Isebrook Hospital 2021-01-29 Person 4 5 0

I received call that I was in different area for treatment. So I informed them that I already attended the appointment

I needed to know that my appointment was in castle field surgery and not in abbey block

Isebrook Hospital 2021-01-28 Person 4 5 0

A fast efficient service an alternative way incovid times..

A more fluid way of arranging appointments

Isebrook Hospital 2021-01-28 Person 5 5 0

I've been a patient at Isebrook Hospital for almost two years now. The support offered has been amazing and is always helping me on my journey. Being around fellow brain injury patients and having the support is qualified professionals is a good balance to offer support.

It would be good to have more regular support sessions. Drop in sessions would be useful.

Isebrook Hospital 2021-01-28 Person 5 5 0

They worked hard to get a good understanding of me, my injury and my situation and have been tirelessly supportive. I couldn’t fault them.

Isebrook Hospital 2021-01-27 Person 4 5 0

I was always treated with dignity, respect and kindness by the Consultant Psychiatrist and the Clinical Psychologist that looked after me during my care. Also the consultant psychiatrist’s secretary was extremely helpful and understanding, I never felt it was too much trouble to ask for her help.

Possibly getting the promised information sent when expected could have improved things, although this was not always the case.

Isebrook Hospital 2021-01-24 Person 5 5 0

Service received -Understanding Brain Injury Group, provided by telephone delivery Practitioner Lynsey Owens. From the initial telephone contact, Lynsey was caring, patient and flexible. I had limited availability and Lynsey was able to offer me suitable weekly appointments. We worked at a pace that was based on my needs. I did not feel rushed. I felt listened to and supported. Course material was delivered at an appropriate pace. I was kept informed of the process and given feedback from the weekly team meetings when it was relevant to me. My son was able to join some of the sessions and his views were considered and respected by Lynsey. Our feelings were acknowledged and many strategies were explored and reinforced. My son and I received an excellent service and we have both contributed to this feedback. My personal thanks go to Lynsey who was amazing,

My son being offered to join the sessions a little earlier

Isebrook Hospital 2021-01-22 Person 5 5 0

They were kind, helpful and knowledgeable couldn’t have done anything better.